Rental Information & Policies 

HOW DO I MAKE AN APPOINTMENT?

We’d love to meet you! Our design studio is open by appointment only between 9 am and 4 pm, Tuesday through Friday, and seasonally on Saturdays. We are located at 7 Westwood Court, Niagara on the Lake.

Ready to book your appointment? Give us a call at 905.988.5353 or email us at info@simplybeautifuldecor.ca.

Ordering

HOW DO I PLACE AN ORDER?

The best way to submit an order request is right here on our website! We’ve done our best to make the ordering process as smooth and seamless as possible. Head over to our RENTALS page where you can create a quote. Simply select the items & quantities you’d like, input the date and venue information, and submit the quote. Easy as that! We will be notified that you’ve created a quote request and will be in touch shortly after with a formal quote. If you have requests for custom items, etc. please feel free to continue to reach out to us directly.

If you need any further assistance with your order, you can reach us by phone, or email us at info@simplybeautifuldecor.ca and we’d be happy to assist.

DO YOU HAVE MINIMUM ORDERS?

If you are looking for our team to deliver your rentals, we require a minimum order of at least $500.00 in items. Minimums for deliveries may be applied based on your location-we ask that you please inquire for further details. For any items being picked up at our showroom, we require an order minimum of $50.00.

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

Due to the high demand for our beautiful collections and our ever-changing inventory, we recommend that you place your order as soon as possible to ensure your desired rental items are secured. We cannot guarantee the availability of our items until we have received a signed contract and a 30% non-refundable retainer payment.

HOW LONG CAN I HAVE MY ORDER FOR?

Our items are quoted for a one-day (single event) use. Should you desire to use our rentals for a longer period of time, please contact us to receive a long-term rate quote.

WHEN DO I CONFIRM THE FINAL COUNTS?

We realize that changes in quantities may occur as your event draws closer. Final counts are due no later than 16 days prior to the scheduled delivery date. Please kindly note that this has changed from the previous due date, which was in relation to the event date, not the delivery date.

By providing final counts 16 days prior to the scheduled delivery date our team has sufficient time to effectively prepare your order. We understand that this may not be possible in all cases, and we ask that you please notify a member of our team should you require an extension on the due date for final counts.

CAN YOU SEND ME A SAMPLE?

We offer samples for some of our inventory; Please inquire about our sample guidelines and shipping/delivery fees. We always encourage our clients to visit our design studio to see the product in person, play with setup and pairings, and consult with our creative event stylists.

DELIVERY AND PICK-UP

WHAT ARE YOUR HOURS AND RATES OF DELIVERY?

Our wonderful delivery crew is on the move from 7 am to 5 pm, Monday through Saturday, and Sundays from 7 am to 12 pm. We ask that you kindly note that specific delivery times cannot be guaranteed, although we can provide a delivery window upon request. Our standard delivery fees start at $150.00 and vary based on the size of the order as well as the delivery location. Have a special delivery request? Please inquire with us to determine availability and pricing.

HOW FAR DO YOU DELIVER?

Although we are based in picturesque Niagara on the Lake, we love seeing new places! With regular and flat rate deliveries throughout the Niagara Region, Hamilton, Burlington, Toronto, and GTA be sure to inquire with us about delivery to your location! Additionally, we offer delivery to Kitchener, Waterloo, Cambridge, London, Windsor, Ottawa, and Muskoka and the Northern Ontario area.

Delivery + Pick up Policy

Delivery rates are based on a drop-off point immediately accessible to our truck. Delivery times are to be secured the week prior to delivery where a morning or afternoon delivery time will be given. Morning deliveries will be made between 8:00 am - 2:00 pm and afternoon deliveries will be made between 12:00 pm - our last delivery of the day. Due to the high volume of deliveries we receive, it is not always possible to give exact delivery times. For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time-specific deliveries. Should you have any special delivery requests, please contact us and we will do our best to accommodate.

  • Deliveries are made during regular business hours. While consideration will be given to customer requests, we can provide a “ballpark” time but cannot guarantee exactly when your delivery will arrive. Deliveries and pick-ups can be arranged on holidays and after business hours for an extra charge

  • Upon delivery, our staff is instructed to deliver to a mutually convenient ground floor location. If the location is not on the main level and requires the delivery to be made upstairs or downstairs without proper elevator access, our staff are not authorized to carry things up or downstairs/steps and the order will be left on the ground level.

  • Set up and moving of furniture, chairs, and tables is not included in our delivery fee. Our delivery personnel is not authorized to set up equipment unless it has been previously arranged and paid for. Please request the service at the time of placing your order and we will gladly accommodate you.

  • Our delivery personnel cannot schedule pick-up times, so please feel free to call our office to arrange pick-up times.

  • For residential deliveries the client (or a representative) must be receive the delivery. Items will be left in a designated covered area (garage, porch, etc.), outside of the home as our staff are not permitted to enter clients homes.

  • For deliveries to venues: The client does not need to be at the venue to receive the delivery, however it must be confirmed that the venue will be open and a representative of the venue will be on-site to accept the delivery.

  • Large orders containing Dinnerware, Linens, and Flatware will not be counted on location when picked up by our staff due to sanitary reasons.

CAN I PICK UP MY ORDER?

Yes, we do offer a pick-up option for orders dependent on the size and contents of your order. We kindly ask that the vehicle used to pick up your order be enclosed and large enough to securely hold all items rented. Due to the fragile nature of our products we do not offer a pick-up option for any of our furniture items including chairs, tables, and lounge furniture. Our pick-up hours are between 9:00 am-12:00 pm the day before your event unless arranged differently with our team. If you require an earlier pick-up time, please email us to see if your items are available.

CAN YOU SET UP MY RENTALS?

Absolutely! If you would like our team to set up for your wedding or event contact us for specific details and fees. Our delivery fee does not include setup.

What happens If I return the order later than agreed to?

Late rentals will be charged a late return fee of $150.00 for each day. If you are not able to return your rentals on time, please inform Simply Beautiful Decor so that we can make a note on your account. If we require the items for another order, we will make arrangements to pick the items up ourselves, at the cost of a one-way pick-up fee, charged to the credit card on file.

DO YOU SHIP?

Yes! We ship within Canada. Please inquire with our team and request our shipping catalogue which includes the items from our collection that we can ship. You can reach us by phone, or email us at info@simplybeautifuldecor.ca and we’d be happy to assist. Please kindly note that the client is responsible for all shipping fees.

PAYMENT AND CANCELLATION TERMS

WHAT ARE YOUR PAYMENT TERMS?

To secure your rentals, we require a 30% non-refundable retainer. Final payments must be paid 15 days before the event date.

The following forms of payment are accepted:

  • Email Money Transfer: please send to angelica@simplybeautifuldecor.ca and set the password answer as ‘SimplyBeautiful' - in the notes please include your Quote or Order Number. We require a valid credit card on file prior to your delivery. If you elect to pay via email money transfer, a representative from our team will reach out prior to your event to obtain this information. At that time a $1.00 payment will be processed to validate your card, and this amount will be applied to your final balance.

  • All Major Credit Cards: Payment via credit card can be made directly online through your quote link.

WHAT ABOUT CHANGES AND CANCELLATIONS?
To ensure availability and adequate turn-around time, any changes to rental items or additional services requested must be booked at least 60 days before the event. Due to the nature of our business, cancellations affect us significantly; therefore, we do not make any exceptions to our cancellation policy

Quantity Reductions/Changes
Quantities can be reduced by no more than 25% within 60 or more days prior to your event date.
Quantities can be reduced by no more than 15% within 16-59 days prior to your event date.
Quantities cannot be reduced within 0-15 days prior to your event date.
Quantities can be increased at any point, subject to availability.

WHAT IS YOUR COVID-19 POLICY?

We understand how hard planning an event during these unprecedented times can be. In light of the current circumstances, we have adjusted our contract to credit all events affected by COVID-19. As per our contract, all payments received will remain non-refundable.

In the event of postponing your wedding/event, we are more than happy to transfer your current rentals to a new date (subject to availability). In doing so a $100.00 non-refundable Date Transfer fee is due before any changes are made to your order to ensure the items are available and reserved. Any additional date transfers will acquire secondary $100.00 Date Transfer Fees.

You can find the applicable original policies in your signed contract in the Terms and Conditions section.


DAMAGED AND MISSING ITEMS + PRODUCT RESPONSIBILITY

WHAT IS YOUR DAMAGED AND/OR MISSING ITEMS POLICY?

We get it, accidents happen! In the event of damaged or misplaced items, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refunds will be offered after one week as we will be purchasing a replacement right away. Any items considered un-rentable by Simply Beautiful Decor standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned/picked up by our team. Be sure that all items are secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink, and/or hard-to-remove stains on linens and fabrics. Replacement fees differ by each item damaged or missing

DO I NEED TO RETURN RENTED ITEMS CLEAN?

TABLECLOTHS, RUNNERS & NAPKINS: After the event, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in clear plastic bags. Please do not rehang dirty linens, however, we do ask for the hangers sent with your order to be returned. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken to be trash. We are happy to supply linen bags for all orders.

TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.

FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subjected to additional cleaning fees.

WHAT IF I didn’t use the product?

Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

WHAT IF I AM NOT HANDLING THE PRODUCTS?

Responsibility for rented items remains with the client that signs our rental contract, from the time of delivery until the time of pickup/return. Please be certain that our rentals are secured when not in use and protected from the weather elements. Charges will be assessed for missing, broken or damaged items, as well as linens that are lost, torn, burned, or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security at the time of booking for any potential damage or loss.

We highly recommend having a conversation with your venue, planner/ coordinator, and caterer to ensure that they understand our product handling policy.

HOW DO YOU CALCULATE REPLACEMENT FEES?

Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.